Can I use my onboard credit for the private excursions offered by John Heath Travel?
We occasionally use a third party vendor for our private excursions, so onboard credit can't be used to book those. If we book an excursion through Celebrity, it depends on several factors, but it typically can't be used on those either.
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My roommate and I should have the same amount of onboard credit, but one of us has more and the other has less. Why is this and how can we fix it?
Some onboard credit can't be split on the reservation, but you can go to Guest Relations once onboard the ship, and they can adjust it for you. You should always check your final bill at the end of the cruise, BEFORE leaving the ship, to make sure ...
I didn't get any onboard credit, but my friends did. Why?
Onboard Credit is not included in any booking, unless there's a special promotion running on the day you book your cruise. Pricing and promotions change often, so if you did not book on the exact same date and in the same category, your reservations ...
How do I upgrade my Beverage Package?
You can upgrade your Classic Beverage Package in the Celebrity Cruise Planner. The current cost is around $20 per person per day onboard or book prior to sailing and save 5%. Prices are subject to change at any time without notice. See below for the ...
How do I upgrade my Wifi plan?
You can upgrade to the Premium Wifi Package by going to the Celebrity Cruise Planner. The current cost to upgrade is $15 per day onboard or book on the cruise planner and save 13%. Prices are subject to change at any time without notice.
What's the difference between the Basic & Premium Wifi?
If you are book a Suite, you get the Premium Wifi plan. All other categories get a Basic Wifi Plan. Premium Wifi: You can message or video chat on messenger services, browse the web, send emails, post on social media, and video chat in real time. ...