I booked directly through the cruise line, can I still attend the events you have for your group?
To attend our private events and activities, you must book directly through John Heath Travel. If you booked directly with the cruise line, we can usually transfer those reservations to us, as long as the booking was made less than 30 days ago, and the booking is not paid in full. Please send us your Celebrity confirmation and we will see what we can do.
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I already have a travel agent I work with, can they book this cruise for me?
We provide great customer service, discounted group rates, and on our Hosted Group Cruises, private parties, events and activities, all free of charge. If you would like your agent to book for you, we're happy to will work with them, but no ...
Can I book through another travel agent and still attend the group events?
We put a lot of time, and expense in planning private events and activities for our group. If you aren’t booked with us, we don’t get paid. We promise you a great time, great service and great amenities on your cruise and we can only do this for ...
If I book through John Heath Travel, what "Extras" can you offer me?
In addition to our great customer service, we usually have discounted group rates, extra onboard credit or other promotions exclusive to John Heath Travel. On our annual Post Thanksgiving Cruise, we have JHT hosts, our private parties and events at ...
If I need to cancel my cruise due to an emergency, will the cruise line refund my money?
No matter the reason for cancellation, if you are within the cancel penalty period, which is usually the final payment due date, you will be subject to the cancel fees from the cruise line. You should consider purchasing travel insurance to cover ...
I received a voucher from Celebrity for a free Casino Cruise, can you help me with that?
We can book your free casino cruise, but the free casino cruise can't be used for our organized group cruises, such as our Post Thanksgiving Cruise.