I didn't get any onboard credit, but my friends did. Why?

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• My roommate and I should have the same amount of onboard credit, but one of us has more and the other has less. Why is this and how can we fix it?

  Most bookings don't include any onboard credit, but if yours does, you can go to Guest Relations once onboard the ship, and they can adjust it for you. You should always check your final bill at the end of the cruise, BEFORE leaving the ship, to make ...

• Can I use my onboard credit for the private excursions offered by John Heath Travel?

  We occasionally use a third party vendor for our private excursions, so onboard credit can't be used to book those. If we book an excursion through Celebrity, it depends on several factors, but it typically can't be used on those either.

• My perks are not showing on the Celebrity Cruise Planner. Why is this? Are they on my reservation?

  When your booking is made with Celebrity, it takes up to 10 days before your Beverage and Wifi Packages show on your Celebrity account. Until they are added, you will not be able to upgrade your packages.

• I received an email from Celebrity about adding the beverage package and internet, but I thought they were included?

  The Celebrity marketing system does not recognize the perks/options that are on your reservation. They send the same email to everyone, even though your reservation may already have the beverage package and/or wifi. You can ignore those marketing ...

• What's the difference between the Basic & Premium Wifi?

  If you are book a Suite, you get the Premium Wifi plan. All other categories get a Basic Wifi Plan. Premium Wifi: You can message or video chat on messenger services, browse the web, send emails, post on social media, and video chat in real time. ...