If I need to cancel my cruise, will the cruise line refund my money?
If you are within the cancel penalty period, which is usually the final payment due date, you will be subject to the cancel fees from the cruise line. You should consider purchasing travel insurance to cover emergency situations. Prior to this date, depends on the fare type you booked.
All bookings for our organized group cruises, from 2025 forward, will incur a $100 per person cancel fee assessed by John Heath Travel, if your booking is cancelled any time after the booking is confirmed. This is in addition to any cruise line cancellation fees.
If you cancel before the final payment due date, the cruise line penalty depends on the deposit type chosen at the time of booking.
Celebrity Cruises
Refundable Deposit
For most sailings, if you cancel 90 days or more prior to sailing, you'll get a full refund.
If you cancel less than 90 days prior to sailing, the regular Celebrity cancellation penalty will apply.
Non-Refundable Deposit
For most sailings, 90 days or more prior to sailing, you can change the ship and/or sail date, and your deposit will transfer, less a $100 per person service fee assessed by Celebrity. If you cancel, Celebrity will keep your deposit.
If you cancel less than 90 days prior to sailing, the regular Celebrity cancellation penalty will apply.
We highly recommend travel insurance to protect you from unforeseen emergencies.
Related Articles
What if something comes up and I need to cancel?
If you are booked with Celebrity, on most bookings, their policy allows you to cancel, with a full refund, as long as you cancel at least 90 days prior to sailing, unless you booked with a Non-Refundable Deposit (NRD). With a non-refundable deposit ...
Can I book flights through Celebrity?
Flights By Celebrity Flights by Celebrity℠ provides premium benefits and a seamless travel experience. Price Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the ...
What is a Non-Refundable Deposit?
With a Non-Refundable Deposit rate, in exchange for a lower rate, your deposit is not refundable at any time. If you change the ship and/or sail date, Celebrity will charge a $100 per person fee. If you cancel, Celebrity will retain your full ...
I booked directly through the cruise line, can I still attend the events you have for your group?
To attend our private events and activities, you must book directly through John Heath Travel. If you booked directly with the cruise line, we can usually transfer those reservations to us, as long as the booking was made less than 30 days ago, and ...
Do I need a passport to cruise?
We recommend that everyone taking a cruise from the United States have a passport book. Though some “closed-loop” cruises may not require a U.S. passport, we recommend bringing yours in case of an emergency, such as an unexpected medical air ...